Here at ACSI we do a lot of work via import files. We recently learned that you cannot update customer addresses in Fishbowl via a mass import/update file. You can modify customer information, such as terms, but not addresses. We were able to do an initial import of all the customer addresses, but we soon realized a modification needed to be made. Therefore we created an update file, but were unable to successfully import it.
We were able to verify with the Fishbowl Support Staff that addresses currently cannot be updated via an import file. It is on the developers “to-do” list and it should be available in the next release, currently estimated to be made available sometime in January 2010.